Refund & Return Policy

1. Returns

You have 30 days from the date of delivery to return eligible items.

To be eligible for a return, your item must meet the following criteria:

• Condition: Unworn, unwashed, free of makeup stains, deodorant marks, and odors.
• Tags: In the original packaging with all IBAwear tags still attached.
• Proof: Accompanied by the receipt, order number, or proof of purchase.

Note: For hygiene and safety reasons, intimate apparel, underwear, swimwear, and custom-made items cannot be returned or exchanged.

2. Refunds

Once we receive your returned item at our warehouse, our quality assurance team will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a full refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your bank or card issuer's processing times.

3. Exchanges

We happily replace items if they are defective, damaged upon arrival, or if you need a different size of the exact same style. To initiate a direct exchange, please contact customer support within 14 days of delivery.

4. Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items, unless the return is due to an IBAwear error (e.g., wrong item sent, defective garment). Original shipping costs are non-refundable.

5. How to Start a Return

To start a return or exchange, please email our support team at returns@ibawear.com with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.